Return Policy

At Burlington Jewellery, we are committed to providing a secure, transparent, and enjoyable shopping experience.

Please review our policies before making a purchase to ensure your jewellery meets your expectations.

Warranties

We offer a three-month warranty on all new and secondhand items unless they are sold “AS IS.”

All products comply with Victorian consumer guarantees.

The warranty does not cover damage caused by excessive, inappropriate, or improper use.

Jewellery altered or repaired by another jeweller will no longer be covered under our warranty, as we cannot control or endorse work completed by third parties.

Antique, vintage, coloured stone, and organic jewellery may be delicate and suitable only as dress jewellery rather than for everyday wear.

If you are unsure whether a piece is suitable for your intended use, our experienced team will be happy to provide guidance.

Returns Policy

Exchanges or store credit may be offered when an item is returned in its original condition within two weeks of purchase.

All original packaging, certificates, and valid proof of purchase must be provided.

Refunds are not offered for change of mind or unsuitable gifts.

For items with a major fault or significant discrepancy, we may provide a refund, repair, exchange, or store credit in accordance with your rights under Australian Consumer Law.

Please contact the store where the item was purchased within one week of receiving or collecting the item.

Always retain your receipt as proof of purchase.

Layby Terms

Our standard layby period is four weeks, with a minimum 20% deposit required. Layby is available on non-sale items only.

Additional discounts will not be applied if an item goes on sale after the layby has commenced.

Layby extensions may be arranged with management, provided regular payments are maintained.

Layby items may be exchanged for items of equal or greater value without extending the original layby period.

A 20% cancellation fee applies to cancelled laybys, so please choose carefully.

Compliance

Burlington Jewellery’s business policies comply with Victorian consumer protection laws.

For more information about your consumer rights, please visit Consumer Affairs Victoria.