Custom Orders

At Burlington Jewellery, we take pride in helping you create one-of-a-kind pieces or reorder select items from our new collection.

While antique and vintage jewellery is generally not reproducible, many of our new designs can be remade or customized to suit your needs.

Whether you’re looking for a wedding band that perfectly complements your engagement ring or a unique piece inspired by a photo, our team is here to bring your vision to life.

SPECIAL ORDERS

We are happy to order any available item specifically for you.

• A special order price will be provided upfront. Prices are net and not subject to sales, discounts, or promotions.

• A minimum 50% deposit is required to place the order.

• Standard delivery for most special orders is 4–6 weeks, unless otherwise advised.

• Final payment is due within 2 weeks of the item arriving in store.

• No refunds are offered for change of mind on special order items, in accordance with our Returns Policy.

CUSTOM ORDERS

We can custom-make jewellery pieces according to your specifications.

• An upfront quote will include all materials and labour costs. Prices are net and not eligible for discounts or promotions.

• A minimum 50% deposit is required to begin work.

• Production typically takes a minimum of 6–8 weeks, and can extend up to 12 weeks depending on the complexity of the design. For a more accurate timeframe, please contact us directly via email.

• Final payment and collection are required within 2 weeks of completion.

• Custom jewellery is non-refundable and non-exchangeable, as each piece is made to your specifications.

CANCELLATION POLICY

A minimum cancellation charge of 50% of the sale price applies to any special or custom order.

Please choose carefully, as these pieces are crafted specifically for you.