18ct White Gold Tilted Heart Necklace
Necklace Weight: 2 grams *Including chain
Necklace Length: 22.5 cm *Pendant and chain
Pendant length: 14.6 mm
Pendant Width: 18.5 mm
Personalise Your Jewellery
Choose from our signature designs and make it your own:
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Select your preferred stone
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Choose your size
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Add custom details
Made-to-Order Pieces
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Carefully handcrafted by our skilled jewellers
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Most pieces ready in 6–8 weeks
Fully Custom Jewellery
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Production usually 8–12 weeks or longer
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CAD design and gemstone sourcing may extend the timeline
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Ensures perfect quality and detail
Why Choose Handcrafted Jewellery?
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Beautiful, personalised pieces made just for you
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Easy process without compromising craftsmanship
Got an enquiry? Email us at enquiries@burlingtonjewellery.com.au
At Burlington Jewellery, we ensure that your engagement rings, wedding bands, and diamond jewellery are carefully processed, beautifully packaged, and securely delivered.
ORDER PROCESSING
All orders are processed within 72 hours pending payment verification.
Each piece of jewellery is individually packaged in a luxury gift box. If your order is a gift and you do not want a receipt included, please notify us immediately.
After dispatch, you will receive an automated email or SMS notification with tracking so you can monitor your consignment journey. Please note we are not liable for delays caused by third-party couriers.
Domestic Shipping (Australia)
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Free shipping on orders over $100.
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Sent via Australia Post Registered Express with signature required on delivery.
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Careful handling ensures your jewellery arrives safely and beautifully.
International Shipping
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Available to selected countries. Please contact us before placing your order.
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Orders under AUD $2,000: Australia Post International for AUD $50.
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Orders over AUD $2,000: Australia Post International free of charge.
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DHL shipping quotes available on request.
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International customers are responsible for customs duties, import taxes, and local sales taxes. Please check your country’s policies before ordering.
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All prices are in Australian Dollars (AUD).
ORDER CONFIRMATION
Once your order is placed, you will receive a confirmation email.
If you do not receive it, contact enquiries@burlingtonjewellery.com.au.
Please provide accurate information as we cannot be held responsible for delivery errors due to incorrect details.
CANCELLATIONS AND RE-DIRECTIONS
Once an order has been sent, we cannot change or cancel it.
For returns or exchanges, please refer to our Returns & Exchanges policy.
At Burlington Jewellery, we are committed to providing a secure, transparent, and enjoyable shopping experience.
Please review our policies before making a purchase to ensure your jewellery meets your expectations.
Warranties
We offer a three-month warranty on all new and secondhand items unless they are sold “AS IS.”
All products comply with Victorian consumer guarantees.
The warranty does not cover damage caused by excessive, inappropriate, or improper use.
Jewellery altered or repaired by another jeweller will no longer be covered under our warranty, as we cannot control or endorse work completed by third parties.
Antique, vintage, coloured stone, and organic jewellery may be delicate and suitable only as dress jewellery rather than for everyday wear.
If you are unsure whether a piece is suitable for your intended use, our experienced team will be happy to provide guidance.
Returns Policy
Exchanges or store credit may be offered when an item is returned in its original condition within two weeks of purchase.
All original packaging, certificates, and valid proof of purchase must be provided.
Refunds are not offered for change of mind or unsuitable gifts.
For items with a major fault or significant discrepancy, we may provide a refund, repair, exchange, or store credit in accordance with your rights under Australian Consumer Law.
Please contact the store where the item was purchased within one week of receiving or collecting the item.
Always retain your receipt as proof of purchase.
Layby Terms
Our standard layby period is four weeks, with a minimum 20% deposit required. Layby is available on non-sale items only.
Additional discounts will not be applied if an item goes on sale after the layby has commenced.
Layby extensions may be arranged with management, provided regular payments are maintained.
Layby items may be exchanged for items of equal or greater value without extending the original layby period.
A 20% cancellation fee applies to cancelled laybys, so please choose carefully.
Compliance
Burlington Jewellery’s business policies comply with Victorian consumer protection laws.
For more information about your consumer rights, please visit Consumer Affairs Victoria.
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