In many cases, yes. Ring resizing depends on the design, setting, and age of the piece, so our team will assess the ring first and advise what is possible.

For antique, vintage, or more intricate rings, extra care may be required to protect the original craftsmanship.

Straightforward resizes are usually completed within 3 days to 1 week.

More intricate or antique pieces may be sent to our specialist antique jeweller and generally take around 1–3 weeks, depending on the work required.

We’ll let you know the expected timeframe before proceeding.

If you’re not sure, our team is happy to help.

You’re welcome to visit us in-store at Westfield Doncaster to have your finger professionally sized before purchasing.

For online orders, contact us and we can guide you before you place your order.

Absolutely. We understand that choosing fine jewellery is personal.

You’re welcome to visit Burlington Jewellery at Westfield Doncaster to view available pieces in person and speak with our experienced team.

If there is a particular piece you would like to see, we recommend contacting us before your visit so we can confirm availability.

Many of our antique, vintage and estate pieces are unique or one-of-a-kind.

Once a piece is sold, we may not be able to source the exact same design again, so if something has caught your eye, we recommend enquiring with our team.

Of course.

If you would like more information about a piece, including sizing, gemstones, condition, or availability, simply contact our team, and we’ll be happy to assist.

For higher-value pieces, we can also help arrange an in-store viewing.

Yes. Burlington Jewellery offers selected made-to-order and custom jewellery options.

Made-to-order pieces generally take around 6–8 weeks, while fully custom designs may take approximately 8–12 weeks, depending on the design and materials required.

Our team can guide you through the process and expected timeframe.

Yes. Burlington Jewellery offers gift options for both online and in-store shopping.

Online gift cards can be purchased through our website and redeemed online, while in-store gift certificates are available separately from our Westfield Doncaster boutique.

We’re always happy to help.

Fine jewellery is an important purchase, so if you have questions about sizing, gemstones, diamonds, condition, delivery, or a particular piece, please contact our team before ordering.

We’d much rather help you feel completely confident in your choice.

Australian orders generally arrive within 5–7 business days, while international deliveries may take approximately 7–16 business days, depending on the destination.

Tracking and delivery details will be provided once your order is on its way.

Yes. Burlington Jewellery offers international shipping to selected countries.

Orders under AUD $2,000 are shipped internationally for AUD $50, while orders over AUD $2,000 receive complimentary Australia Post International shipping.

DHL quotes are also available on request. International duties and taxes may apply.

Yes. Lab-grown diamonds are real diamonds, not diamond simulants.

They have the same fundamental chemical composition and crystal structure as mined diamonds, but are created in a controlled laboratory environment rather than formed naturally underground.

Burlington Jewellery offers a beautiful selection of lab-grown diamond engagement rings alongside natural diamond pieces.

Our lab-grown diamond collection includes a variety of shapes and styles, with pieces featuring cuts such as oval, emerald, pear, cushion, Asscher and old-cut inspired diamonds.

As many Burlington pieces are individually selected, availability changes regularly.

If you have a particular shape in mind, our team would be delighted to help you find the right piece.

Both are real diamonds. The key difference is their origin.

Natural diamonds form within the earth over billions of years, while lab-grown diamonds are created using technology that recreates the conditions in which diamonds naturally form.

Natural diamonds are often chosen for their rarity and history, while lab-grown diamonds can offer a larger stone for a particular budget. Our team can help you compare both and choose what feels right for you.

We know fine jewellery is a personal purchase, especially when choosing an engagement ring or a one-of-a-kind antique piece.

Our team is available to answer questions about sizing, diamonds, gemstones, condition and availability before you purchase.

If you prefer to see a piece in person, you can also visit our Westfield Doncaster boutique and view available jewellery with our team.

Burlington Jewellery provides a three-month warranty on new and secondhand jewellery, unless a piece is specifically sold “AS IS”.

Our warranty applies alongside your rights under Australian Consumer Law. Jewellery that has been altered or repaired by another jeweller may no longer be covered, so we recommend contacting Burlington Jewellery first if your piece requires attention.